Army Vet Gets 'Bomber' Credit Card Offer

Someone in customer service needs some sensitivity training.

In Corona, California: The address was his, but the name on the credit-card offer took Sami Habbas by surprise: "Palestinian Bomber."

"I thought it was a joke or something," said Habbas, 54, a Palestinian American who served in the U.S. Army. Habbas opened the letter, and the salutation read "Dear Palestinian Bomber."

When he called the company, JPMorgan Chase & Co., provided his ZIP code and invitation number, two operators said to him: "Yes, Mr. Bomber, what can we do for you?"

"It's very upsetting," Habbas said. "I'm not what they are saying, a Palestinian bomber. That's uncalled for. I have a name. My name is Sami Habbas."

Also, in Chicago: LaChania Govan said she got bounced around by her cable company when she called to complain. She made dozens of calls and was even transferred to a person who spoke Spanish _ a language she doesn't understand.

But when she got her August bill from Comcast she had no trouble understanding she'd made somebody mad. It was addressed to "Bitch Dog."