In Corona, California: The address was his, but the name on the credit-card offer took Sami Habbas by surprise: "Palestinian Bomber."
"I thought it was a joke or something," said Habbas, 54, a Palestinian American who served in the U.S. Army. Habbas opened the letter, and the salutation read "Dear Palestinian Bomber."
When he called the company, JPMorgan Chase & Co., provided his ZIP code and invitation number, two operators said to him: "Yes, Mr. Bomber, what can we do for you?"
"It's very upsetting," Habbas said. "I'm not what they are saying, a Palestinian bomber. That's uncalled for. I have a name. My name is Sami Habbas."
Also, in Chicago: LaChania Govan said she got bounced around by her cable company when she called to complain. She made dozens of calls and was even transferred to a person who spoke Spanish _ a language she doesn't understand.